Health workers often witness the deaths of friends and colleagues during conflict situations and also face abduction, injury and death, themselves. Life history interviews with 26 health workers who lived through conflict in Northern Uganda reveal their resilience and how they coped by building trusting relationships with the community, seeking support from managers and elders, and finding strength from their faith and commitment to serve their community.
Namakula and Witter propose the following solutions to help protect and keep staff motivated during and after times of crisis, when they are likely to feel disconnected from social and professional support systems, lack supplies and face an increased work load with limited pay and personal insecurity:
Community supportAppreciation by supervisorsEffective working conditionsThe opportunity to learn and develop new skillsFormal promotion and recognition of their contributions in a dangerous situationEmployment benefits such as food, accommodation, transport and free healthcareGood leadership and communication in the workplaceRegular and adequate payFlexible working and inclusive managementThis research was carried out at Makerere University and Queen Margaret University with support from the UK Department for International Development through the ReBUILD Consortium.
Justine Namakula, ReBUILD Research Fellow at the School of Public Health, Makerere: "This research helps us to understand the lived experience of health workers during and after conflict in Northern Uganda and how policy-makers can protect and motivate them"
The study is part of the ReBUILD health worker incentives research project, which aims to understand the evolution of incentives for health workers after conflict and propose policy recommendations to improve health worker retention. Recruitment, retention and management of health workers can be challenging worldwide but is exacerbated in conflict situations and fragile states. In previous research on conflict and fragile states the perspectives of health workers on the front-line has often been overlooked but they are crucial to improving policies and providing effective health services.
The Acholi sub-region of Northern Uganda experienced violent conflict as a result of fighting between the government and the Lord's Resistance Army for 20 years, between 1986 and 2006. During the conflict, the health system w
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